Careers

Job Title: Customer Success Manager
Job Type: Full-time, Remote
Company: Local Web Leads, LP out of Austin, TX

About The Company:
Local Web Leads is a dynamic and innovative online marketing agency dedicated to helping businesses thrive in the digital world. As a cutting-edge leader in the industry, we offer a comprehensive suite of digital marketing services—including website development, PPC campaigns, Facebook marketing ads, and a variety of lead generation strategies. Our mission is to fuel business growth by consistently delivering an abundance of high-quality leads while ensuring exceptional customer service. We operate as a work-from-home company, emphasizing flexibility and seamless collaboration across all departments.

Job Overview:
We are seeking an experienced and proactive Customer Success Manager to join our team. In this role, you will manage a portfolio of approximately 30 clients, serving as the main point of contact and ensuring that each client receives outstanding service. While digital marketing experience is preferred, we are equally interested in candidates who are quick learners, willing to roll up their sleeves and immerse themselves in our business. Our ideal candidate is highly organized, AI savvy, and passionate about client communication. You will work closely with a dedicated team of service engineers, effectively communicating client needs and coordinating internally to resolve issues.

Location Requirement:
Must be located in North America. This is essential for optimal alignment with our client base and operational hours.

Responsibilities

Client Portfolio Management:

• Oversee and nurture a portfolio of approximately 30 clients.
• Serve as the primary point of contact, both internally among the teams and externally with the client, ensuring clear and consistent communication.

Relationship Building:

• Develop and maintain strong, long-lasting relationships with clients.
• Understand client needs and proactively identify opportunities to enhance online presence and lead generation opportunities.

Internal Collaboration:

• Work closely with a team of service engineers to relay client requirements and goals, and ensure prompt issue resolution.
• Act as the liaison between clients and internal teams, facilitating seamless collaboration.

Utilization of AI Tools:

• Leverage AI and other digital tools to streamline processes and enhance client outcomes.
• Stay updated on emerging technologies that can improve client communication and service efficiency.

Performance Reporting:

• Monitor and report on client campaign results, ensuring strategies are optimized for maximum performance.
• Identify opportunities to upsell or cross-sell additional services based on client needs.

Organizational Excellence:

• Maintain organized records of client communications, feedback, and action plans.
• Proactively manage issues and troubleshoot challenges before they escalate.

Requirements

Experience:

• 2+ years in a customer success or account management role.
• Experience with digital marketing campaigns (Google PPC, Google LSA, Meta) is a plus, though a strong desire to learn quickly is equally valued.

Skills:

• Exceptional communication and interpersonal skills.
• Highly organized with the ability to manage multiple client accounts effectively.
• Familiarity with AI tools or a willingness to adopt AI-driven strategies to enhance client support.

Attributes:

• A proactive, problem-solving attitude.
• Ability to work independently with minimal supervision while thriving in a collaborative team environment.
• Strong analytical skills to assess data and derive actionable insights.

APPLY HERE